Privacy Policy for West Coast Truffle Dogs

Effective date: [01/01/2025]

This Privacy Policy explains how West Coast Truffle Dogs (“we,” “us,” or “our”) collects, uses, shares, and protects personal information about customers and prospective customers who use our services, visit our website, interact with us in person, or otherwise provide information to us. By using our services or providing personal information, you agree to the practices described in this policy.

1. Information we collect
   We collect information you provide directly and certain information automatically.

• Information you provide directly:
  • Contact details:
    • name, mailing address, email address, phone number.
  • Account and booking information:
    • account username, password, service bookings, scheduling preferences, client intake forms, notes about your service requests.
  • Payment and billing information:
    • payment card data, billing address, invoice history (note: card data is processed and stored only by our third-party payment processors).
  • Communications:
    • messages you send us, customer support records, feedback, photos or videos you provide.
  • Emergency and pet information:
    • details about your dog(s) relevant to training or truffle-hunting services (breed, age, medical/behavioral notes).
  • Marketing preferences and consents.
• Information collected automatically:
  • Device and usage data:
    • IP address, browser type, operating system, pages visited, referral source, date and time stamps.
  • Cookies and similar technologies:
    • information collected via cookies and web beacons for analytics and to improve website performance.
  • Location data:
    • approximate location inferred from IP address, or precise location only if you explicitly enable a device-level location feature.

1. How we use your information
   We use personal information to:

• Provide, operate, and maintain our services (scheduling, training, truffle hunts, events).
• Process payments, invoices, and manage accounts.
• Communicate about bookings, confirmations, reminders, updates, and customer support.
• Personalize your experience and improve our services, website, and marketing.
• Send promotional materials and offers (where you consent or where permitted by law).
• Comply with legal obligations and protect our rights.
• Analyze usage patterns and perform analytics and security monitoring.
• We DO NOT SELL YOUR INFORMATION, period.